Consumers

There are laws against unfair advertising. This includes things like saying something is a special deal when it is not and making false claims about a product. If a seller makes claims about a product to get you to buy it, the product must live up to these claims or you can get a refund. 

Some general claims such as ‘best on the market’ or ‘marvelous price’ that are not specific do not count. Sellers do not have to sell you something for the price on the price tag. If there are two price tags sellers need to give you the lower price. These rules do not apply to private sales.

Even if the seller does not make any claims about a product it must live up to certain standards. The contents of a package must match the description given on the outside of the package or given on the website for an online purchase. Goods must also be of an acceptable quality and fit for their ordinary purpose. For example, paint that is labelled as ‘outdoor’ must stand up to outdoor weather.

For more information about consumer rights visit the Consumer Rights section of plea.org.

Consumers’ Association of Saskatchewan
Provides self-help information and directs consumers to the right organization for help with a particular problem.  
Phone: 306.242.4909

Consumer Protection Division
Has information about consumer protection laws and investigates consumer complaints. You can use the Consumer Rights Pathway to find out if you have a valid complaint and use an online process to try to resolve the dispute with the seller or manufacturer.
Toll-free: 1.877.880.5550
Phone: 306.787.5550
Email: consumerprotection@gov.sk.ca